Learn what changes in fare collection telephony
Many consumers are still 'in the dark' when it comes to changing the criterion for recovery of charges for fixed telephony - which will be made in minutes instead of pulses. The change should occur by the end of the year as expectations of the National Telecommunications Agency (Anatel).
is important that consumers know that will be available on the market at least two types of plan, dubbed the base and alternate bid which will be mandatory for all operators. Besides these two options, each company can create other types of plan that meet different consumer profiles of its customers. These plans will undergo review the FCC prior to marketing.
Up for he was not aware of how much you spend per month on local calls in minutes - that information will be available when the new form of recovery come into force through the details of the account - the user's telephony should not precipitate. Many operators are already looking for its customers and offering plans in minutes. "Consumers are still" blind and do not know today how much they spend on the minutes to see if the plan offered is really worthwhile or not, "said Maria Inês Dolci, legal coordinator of the Brazilian Association of Consumer Protection - Pro Test." If the call operator offering a plan, I recommend that you ask the user to the company information of how many minutes he has spent per month over the past three months to have a basis for comparison, "said Maria Ines.
" Users should be aware of the contracts, because the carriers are free to set way of levying rates on other plans that offer, besides the basic plans and alternative, "says the lawyer Daniela Trettel, the Brazilian Institute of Consumer Defense (Idec).
For now, if the company is offering the plan does not provide the amount of minutes spent now by the user, the recommendation is expected that the new rules take effect. Until that changes occur effectively, consumers should monitor their consumption profile and, as experts suggest, check which of two alternatives for mandatory minimum (basic plan and alternative plan) he would fit at first.
BASIC OR ALTERNATIVE
The alternative plan was developed recently and is still under public consultation, the period of closure is scheduled for 18 days. This
option was presented as an alternative by the FCC, in addition to the basic plan, to serve users who spend more time on the phone and using dialup internet. Users with this profile would be unprofitable to choose the basic plan, suitable for those who characteristically use the phone for a short time - the basics is recommended for those who usually make short connections, lasting up to three minutes - according to Anatel.
The main differences between a plan and others is the minute value, the form of collection and franchising. In the basic plan, the FCC found that the pulse will be equivalent to 1.7 minutes, while the alternative plan the pulse correspond to four minutes - that is, the minutes will come out cheaper in the background.
In normal times, the user will pay for the basic plan, each route, with the minimum paid for 30 seconds (even if you speak of that time, pay the equivalent of half a minute). After 30 seconds, the value of one tenth of a minute will be billed every six seconds. In
alternative plan, the difference is the recovery rate of completion at the beginning of the phone call (equivalent to the amount charged by four minutes). The charge for usage time will be done as in the basic plan (value of one tenth of minutes billed every six seconds). There are also differences in the franchise (see table above). The deductible is the amount of minutes obtained by paying a monthly subscription.
entities still have doubts
Organs of consumer protection as the Pro Test Idec and asked the FCC access to study for the completion of the conversion from pulses to minutes. "We do not know how the agency arrived at the values that are charged for each minute or how come the number of how many minutes are worth the wrist," says Maria Inês Dolci, from Pro Test.
Among the data that the agency disseminates on the study, the information is that 85% the 200 million calls were monitored less than four minutes. Consumers will have the opportunity to take your questions on the subject. During this month, the FCC held a public hearing on the alternative plan - public consultation No. 691 - Sao Paulo, on June 11, Rio de Janeiro, 9 days, and in Brasilia, June 16th. In Sao Paulo, the event is at Avenida Prestes Maia, 733.
More information can be found at www.anatel.gov.br. Questions such as Jefferson Santiago are common. "There are differences between plans for individuals and corporations? Is difficult to calculate changes in spending are not yet know how many minutes we are using the phone, "he says.
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